General conditions

General Terms and Conditions for www.aquitaz.se

1. General

These general terms and conditions apply between Veritaz Alpha AB (org. no. 559405-4552), AQTZ AB (org. no. 559527-8598) or WIESHOP LIMITED (Company Number 13812396) depending on which company handles your order, and you as the customer.

Veritaz Alpha AB is primarily used for B2C (consumer purchases) within Sweden and the EU.

AQTZ AB is primarily used for B2B (corporate customers) within Sweden and the EU.

WIESHOP LIMITED is used for international events and customers outside the EU.

By placing an order, you enter into an agreement with the company specified on your order confirmation.

The terms apply only to consumers when the purchase is made through Veritaz Alpha AB. To shop as a consumer, you must be over 18 years old, or have the permission of a guardian if you are under 18 and not under guardianship.

Please note: Our products (collectible cards, collectible figures, etc.) are collector's items intended for adults. They are not toys and are not intended for children under 14 years of age. The products are not CE marked as toys.

2. Prices and product information

All prices are stated in SEK including VAT where applicable.

We reserve the right for any price changes, final sales, typographical errors, and factual errors. Product images may differ from reality depending on color reproduction and lighting conditions.

Collectible products: Natural variations such as print differences, centering deviations, manufacturing lines, whitening, or similar are not considered defects and are therefore not grounds for complaint.

3. Order and order confirmation

After completing your order, an order confirmation will be sent to your email.

Always check the order confirmation and contact us if anything is incorrect.

4. Pre-orders

Pre-orders are binding.

If you cancel a pre-order, you will be deprioritized and placed at the end of the queue for future pre-orders. Repeated cancellations may result in future pre-orders being denied.

Cancellation of pre-order

If a customer cancels a pre-order before the item has been shipped, we reserve the right to charge an administrative fee of 99 SEK to cover our handling costs.

Abuse of pre-orders

If a customer repeatedly cancels or abuses the right of withdrawal in connection with pre-ordered goods, we reserve the right to cancel new orders and deny future purchases.

5. Right of withdrawal and returns

According to the Distance and Off-Premises Contracts Act (2005:59), you have a 14-day right of withdrawal from the day you received the item.

The right of withdrawal only applies if the item is in an unbroken original packaging, unused, and in undamaged condition.

Items with broken seals are not covered by the right of withdrawal.

In case of return, you as the customer are responsible for the return shipping. We offer a return shipping label at cost price (from 69 SEK within Sweden). Alternatively, you can arrange return shipping yourself.

For uncollected packages or packages that cannot be delivered due to incorrect or incomplete information from the customer, a fee of 179 SEK will be charged to cover return shipping and administrative costs.

In these cases, the order is automatically canceled and the purchase price is refunded with a deduction for the fee.

6. Complaints

The right to complain applies according to the Consumer Purchases Act, but with the following limitations:

Collectible cards and collectible figures

These products are sold in factory-sealed condition.

Natural variations in print, centering deviations, manufacturing lines, whitening, color shifts, surface damage from production, or other factory-related characteristics are not considered defects and are therefore not covered by the right to complain.

Complaints can only be made if:

• You received the wrong product compared to your order

• The product is damaged during transport to an extent that affects the product itself (not just the packaging)

Damage caused by improper use or normal wear and tear is not covered.

7. Delivery and shipping

We cooperate with PostNord and DHL.

Delivery time: Normally 1 to 5 business days. For ordered items, 5 to 14 business days. Pre-orders may vary.

Shipping cost: Standard shipping within Sweden 79 SEK. Free shipping within Sweden applies to orders over 1500 SEK.

International deliveries

Shipping cost is calculated at checkout.

The customer is responsible for all customs duties, import VAT, taxes, declaration fees, and other charges that may apply in the recipient country.

Aquitaz has no control over these fees and cannot estimate their size in advance.

The customer is also responsible for ensuring that the products may be imported into the recipient country and for complying with local laws, regulations, and import restrictions.

Aquitaz is not responsible for delays, seizures, denied entry, destruction, return, or other measures taken by customs authorities, carriers, or other authorities in the recipient country.

If a shipment is returned due to:

• Unpaid customs duties

• Import VAT or taxes

• Incorrect information from the customer

• The customer refusing to accept the delivery

Aquitaz reserves the right to deduct original shipping costs, return shipping, customs duties, administrative fees, and other costs incurred before any refund is made.

Shipping costs are not refunded after the shipment has been sent.

8. Payment

Payments are handled via Klarna and card payment.

For payments via Klarna, Klarna's own terms and conditions apply. Disputes regarding Klarna invoices are settled directly with Klarna.

Invoices and receipts will always show which of our companies is the contracting party for your order.

9. Customer's responsibility

You are responsible for providing correct:

• Name

• Delivery address

• Phone number

• Email address

when ordering.

If packages are returned due to incorrect or incomplete information, a return fee plus new shipping will be charged.

You are responsible for checking your order confirmation immediately after purchase.

10. Campaigns and restrictions

Discounts and campaigns cannot be combined with other offers and may be terminated without notice.

We reserve the right to limit the number of items of a product per customer to counteract unreasonable purchases (scalping).

Discount codes may only be used according to the terms specified in connection with the offer.

Codes distributed individually, for example, as compensation or via direct communication, are personal and may not be disseminated or used by other customers.

A discount code is considered misused if it is used outside its intended target group, distribution channel, or purpose.

Aquitaz reserves the right to cancel orders where discount codes have been used incorrectly, misused, or in violation of these terms.

In case of suspected misuse, purchases may be denied and future orders may be limited.

11. Right to refuse purchase

We reserve the right to refuse purchases, limit quantities, or cancel an order in whole or in part without prior notice if deemed necessary.

This applies particularly, but not exclusively, to:

• Suspicion of fraud or unauthorized use of payment methods

• Failure to pay or delayed payment

• Technical errors, pricing errors, or incorrect stock balance

• Limited allocation or inability to deliver, including pre-orders

• Repeated unjustified returns or uncollected shipments

• Suspected resale for speculative purposes

• Breach of these terms or other improper use of the service

Inappropriate behavior

We reserve the right to refuse purchases or cancel an order in case of inappropriate behavior, including but not limited to threats, harassment, abusive communication, or dissemination of misleading or harmful information about our business.

Serious or repeated violations may lead to permanent exclusion from future purchases.

In case of a canceled order, any payments will be refunded in accordance with our refund procedures and applicable legislation.

12. Limitation of liability

We strive to provide accurate information, but cannot guarantee that all product descriptions are complete.

We are not responsible for indirect damages such as loss of profit, changes in collectible value, or damages caused by improper use.

Collectible cards, booster packs, booster boxes, mystery products, and other sealed collectible products are sold as collector's items.

Aquitaz provides no guarantees regarding specific content, pull rates, grading results, future market value, or return on investment.

Variations in content or value do not constitute grounds for complaint, repurchase, or compensation.

13. Force majeure

We are not responsible for delays or obstacles due to events beyond our control, such as strikes, natural disasters, pandemics, or transport disruptions.

14. Personal data

We handle personal data in accordance with current legislation (GDPR).

Data is never shared with third parties without your consent, except where required to fulfill orders.

Customers can request to have their information deleted or changed by contacting us.

Invoices and related information are stored according to applicable accounting legislation.

15. Disputes and applicable law

Disputes are primarily tried by the National Board for Consumer Disputes (ARN) and secondarily by a Swedish court.

Swedish law applies to all purchases.

For customers residing outside the European Union, all disputes shall be settled according to Swedish law and by a Swedish court.