Terms and Conditions for www.aquitaz.se

1. General

These general terms and conditions apply between Veritaz Alpha AB (org. no. 559405-4552), AQTZ AB (org. no. 559527-8598) or WIESHOP LIMITED (Company number 13812396) – depending on which company handles your order – and you as a customer.

• Veritaz Alpha AB is mainly used for B2C (consumer purchases) within Sweden and the EU.

• AQTZ AB is mainly used for B2B (business customers) within Sweden and the EU.

• WIESHOP LIMITED is used for international events and customers outside the EU.

By placing an order, you enter into an agreement with the company indicated on your order confirmation.

These terms and conditions apply to consumers only when the purchase is made through Veritaz Alpha AB. To shop as a consumer, you must be over 18 years of age, or have parental consent if you are under 18 years of age and not under guardianship.

Please note: Our products (collectible cards, collectible figures, etc.) are collectibles intended for adults. They are not toys and are not intended for children under 14 years of age. The products are not CE marked as toys.

2. Prices and product information

All prices are stated in SEK including VAT where applicable. We reserve the right for any price changes, final sales, typos and factual errors. Product images may differ from reality depending on color reproduction and lighting conditions.

Collectible products: Natural variations such as printing differences, centering deviations, manufacturing lines, whitening or similar are not considered defects and are therefore not grounds for complaint.

3. Order and order confirmation

After completing your order, an order confirmation will be sent to your e-mail. Always check the order confirmation and contact us if something is incorrect.

4. Pre-orders

Pre-orders are binding. If you cancel a pre-order, you will be deprioritized and placed at the end of the queue for future pre-orders. Repeated cancellations may result in future pre-orders being denied.

Cancellation of pre-order: If a customer cancels a pre-order before the item has been shipped, we reserve the right to charge an administrative fee of 99 SEK to cover our handling costs.

Abuse of pre-orders: If a customer repeatedly cancels or misuses the right of withdrawal in connection with pre-ordered goods, we reserve the right to cancel new orders and deny future purchases.

5. Right of withdrawal and returns

According to the Distance and Home Sales Act (2005:59), you have a 14-day right of withdrawal from the day you received the item. The right of withdrawal only applies if the item is in unopened original packaging, unused and in undamaged condition. Items with broken seals are not covered by the right of withdrawal.

For returns, you as the customer are responsible for the return shipping. We offer return shipping labels at cost price (from 69 SEK within Sweden). Alternatively, you can arrange your own return shipping.

For packages not collected or packages that cannot be delivered due to incorrect or incomplete information from the customer, a fee of 179 SEK will be charged to cover return shipping and administrative costs. In these cases, the order is automatically cancelled and the purchase amount is refunded with a deduction for the fee.

6. Complaints

The right to complain applies according to the Consumer Purchase Act, but with the following limitations:

• Collectible cards and collectible figures: These products are sold in factory-sealed condition. Natural variations in print, centering deviations, manufacturing lines, whitening, color shifts, surface damage from production or other factory-related characteristics are not considered defects and are therefore not covered by the right to complain.

• Complaints can only be made if you have received the wrong product compared to your order, or if the item is damaged during transport to an extent that affects the product itself (not just the packaging).

• Damage caused by improper use or normal wear and tear is not covered.

7. Delivery and shipping

We cooperate with PostNord and DHL.

• Delivery time: Normally 1–5 working days. For made-to-order items 5–14 working days. Pre-orders may vary.

• Shipping cost: Standard shipping within Sweden 79 SEK. Free shipping within Sweden applies to orders over 1500 SEK.

• International deliveries: Shipping cost is calculated at checkout. The customer is responsible for customs duties, VAT and any delays in the recipient country.

8. Payment

Payments are handled via Klarna, card payment or PayPal. For payments via Klarna, Klarna's own terms and conditions apply. Disputes regarding Klarna invoices are settled directly with Klarna.

Invoices and receipts will always show which of our companies is the contracting party for your order.

9. Customer's responsibility

• You are responsible for providing correct name, delivery address, telephone number and e-mail address when ordering.

• If packages are returned due to incorrect or incomplete information, a return fee + new shipping will be charged.

• You are responsible for checking your order confirmation immediately after purchase.

10. Promotions and limitations

Discounts and campaigns cannot be combined with other offers and may be terminated without prior notice. We reserve the right to limit the number of units of an item per customer to prevent unreasonable purchases (scalping).

Discount codes may only be used according to the terms specified in connection with the offer.

Codes distributed individually, for example as compensation or via direct communication, are personal and may not be spread or used by other customers.

A discount code is considered misused if it is used outside its intended target group, distribution channel or purpose.

Aquitaz reserves the right to cancel orders where discount codes have been used incorrectly, misused or in violation of these terms.

In case of suspected misuse, purchases may be denied and future orders limited.

11. Right to deny purchase

We reserve the right to deny purchase or cancel an order without special reason. This applies particularly in cases of suspected fraud, insolvency, repeated unjustified returns, uncollected packages, suspected scalping, breach of our terms or other improper use.

Improper customer behavior: We also reserve the right to deny purchase or cancel an order in cases of grossly inappropriate behavior, such as threats, harassment or unpleasant treatment towards our staff.

In case of a cancelled order, any payments will be refunded in accordance with our refund procedures, with deduction of any fees according to these terms.

12. Limitation of liability

We strive to provide correct information, but cannot guarantee that all product descriptions are complete. We are not responsible for indirect damages such as loss of profit, changes in collectible value or damages caused by improper use.

13. Force majeure

We are not responsible for delays or obstacles due to events beyond our control, e.g. strike, natural disasters, pandemics or transport disruptions.

14. Personal data

We handle personal data in accordance with current legislation (GDPR). Data is never shared with third parties without your consent, except where required to fulfill orders.

Customers can request to have their information deleted or changed by contacting us. Invoices and related information are stored for at least two years as required by law.

15. Disputes and applicable law

Disputes are primarily tried by the National Board for Consumer Disputes (ARN) and secondly by a Swedish court. Swedish law applies to all purchases.