Shipping policy
Processing Times
Orders are usually processed within 3-7 business days. During product launches, promotions, holidays, and high-demand periods, processing times may be longer.
Pre-order items are shipped once all items in the order are available unless otherwise stated.
Shipping Within Sweden
Estimated delivery time: 1-3 business days after dispatch.
Shipping Within the European Union
Estimated delivery time: 3-10 business days after dispatch, depending on the destination country and shipping carrier.
International Shipping
Estimated delivery time: 5-20 business days after dispatch.
Delivery times may vary due to customs processing, local postal services, or circumstances outside our control.
Import Duties and Taxes
Customers outside the European Union are responsible for any import duties, taxes, customs fees, or other charges imposed by their local authorities.
Aquitaz is not responsible for delays caused by customs clearance procedures.
Pre-Orders
Products marked as pre-orders have estimated release dates that may change due to supplier or manufacturer delays.
If an order contains both pre-order and in-stock items, the entire order will generally be shipped once all items are available unless separate shipping has been purchased.
Lost or Damaged Shipments
If your package arrives damaged or is lost during transit, please contact us as soon as possible at:
Email: info@aquitaz.se
Please include your order number and, if applicable, photographs of the damaged package and products.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete addresses may be subject to additional shipping charges.
Contact Information
Aquitaz
Veritaz Alpha AB
Email: info@aquitaz.se
Website: https://www.aquitaz.se